Software Maintenance Agreement for AMS & BIS
Invest in worry-free maintenance
Our dedicated team is here to handle the technicalities. Invest in worry-free maintenance and give your projects the continuous and reliable operation they deserve.
What is our Software Maintenance Agreement offering?
A Software Maintenance Agreement (SMA) is a comprehensive service that provides premium software maintenance and support for your systems. It ensures that you have access to the latest software versions, which include advanced features and critical security updates. By purchasing an SMA, you benefit from a proactive approach that helps you stay ahead of potential vulnerabilities and optimizes the performance of your systems.
The SMA also includes priority support from a dedicated team of experts, ensuring that any technical issues or inquiries are addressed promptly, which minimizes downtime and enhances operational efficiency. Additionally, the agreement offers exclusive access to training resources and documentation, empowering your team to fully utilize the capabilities of the software.
FAQ about SMA
We offer a 1-year SMA to each purchased software. This can be extended to up to three years by increasing the quantity of the SMA expansion items.
The cost is calculated according to the active licenses of your system.
At request of the legal owner of the system, activation management can be transferred from one account to another. Please create a Service Ticket at TechSupport.AI@nl.bosch.com, if you have a valid SMA.
If you need more than 3 years SMA, please approach your sales representative.
Yes. A customer must order the software assurance components to cover the lapsed years since the agreement expired. Example: three years after expiration, the customer would need to order minimum 3 years’ worth of software assurance coverage.
The set of activated licenses in the system has to match the SMA order. However, at request of the legal owner of the system we offer the possibility to renounce the unused licenses. Please contact your sales representative.
No, basically there are two ways to purchase SMA for a system:
Yes. The licenses can be upgraded to the newest version, if not activated yet. Please contact your sales representative.
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