Bosch Software Assurance

GO and PRO

Bosch Software Assurance is available in two options:

Bosch Software Assurance GO

Basic software maintenance and support service .

Automatically included for all software products, without additional costs .

Bosch Software Assurance PRO

Premium software maintenance and support service.

Can be ordered additionally for all Bosch software products and provides further services.

To benefit from the Bosch Software Assurance PRO, you need to order a Software Maintenance Agreement (SMA).

To place the order, please contact your local Bosch dealer
You can buy the SMA for a new or existing system, it is valid for one year, but can be extended to up to five years by increasing the quantity of the SMA items
The annual fee of the SMA is 12% of the license fee of the system

	Assurance GO	Assurance PRO
Access to the Knowledge Base	Assurance GO ✓	Assurance PRO ✓
Access to the Security and Safety Academy	Assurance GO ✓	Assurance PRO ✓
Bosch Security Advisories (PSIRT)	Assurance GO ✓	Assurance PRO ✓
Device compatibility	Assurance GO Cameras released within two years after the release of your BVMS version*	Assurance PRO Compatibility with all new Bosch cameras
Training required (web based training for DIVAR units)	Assurance GO ✓	Assurance PRO ✓
Technical support services during system commissioning (only within 90 days from initial activation): • via phone • via email • remote support	Assurance GO ✓ ✓ ✓	Assurance PRO ✓ ✓ ✓
Technical support services (after system commissioning): • via phone • via email • remote support	Assurance GO - - -	Assurance PRO ✓ ✓ ✓
Requesting patches and hotfixes	Assurance GO -	Assurance PRO ✓
Software upgrade to the latest release (including all new functionalities)	Assurance GO -	Assurance PRO ✓
Data Security improvements with next software releases	Assurance GO -	Assurance PRO ✓

* More information can be found in the Knowledge Base

Bosch Software Assurance