Expert services

On-site support

With our Expert services, you can count on our expertise for Commissioning, Troubleshooting, and Repair for Bosch products or solutions wherever needed.

Bosch technical specialists with expert knowledge are available either remote or at your customer installation site, at predictable costs and at a flexible schedule, to minimize delays and downtimes.

We support you to provide or restore full functionality of your customer’s security and safety solution.

Your benefits

Bosch technical specialists have extensive expertise in commissioning integrated solutions based on the latest technologies. Just use on-site support for your project success.

Increase your flexibility

Minimize risks

Empower latest technologies

Bosch is active in more than 60 locations in Europe, the U.S. and Asia Pacific, and more than 100,000 customers worldwide benefit from our experts’ knowledge.

For many cases, book an expert service

Bosch technical specialists have an extensive expertise in commissioning integrated solutions based on the latest technologies. Just use on-site support for your project success.

Commissioning support

We support you when commissioning solutions: from single product to multi domain solutions across all industries, serving standard projects as well as complex projects. By providing remote and / or on-site commissioning support, we ensure smooth, cost and time efficient project implementation on your side.

We complement and back up your local competence with proficient Bosch expertise to avoid costly delays and technical issues.

Our technical specialists can provide advice for the configuration programming testing of an installation.

Troubleshooting support

We help you manage your customers’ incidents: Failure analysis and problem resolution for single product to multi domain solutions in standard installations as well as in complex environments. By providing remote or on-site troubleshooting support, we complement and back up your local technical support team with proficient Bosch expertise to ensure minimized risks, reduced unplanned downtimes, lower costs and effort and fast restoration of functionality.

Bosch on-site and remote Expert Services will support you in situations, where a customer is asking you to:

Extend or upgrade an existing solution, and you are facing technical or time limitations
Regain system access in case the password is not available

On-site repair

We support you with an on-site repair offering in case of hardware malfunctions. By providing on-site repair, we ensure fast reaction times as well as cost and time efficient uninstallation and shipment of the failed products to a repair center.

Instead of sending the defective products for repair, we offer you a cost effective way to solve the issues on-site.

We help to avoid situations where due to a hardware malfunction, your customer would not be able to deliver the services he is supposed to provide, e.g., uninterrupted Video Surveillance in gaming environments or airports.

We help to avoid situations jeopardizing the relationship between you and your customers.

How to book an expert

Your easy way to get the expert service on-site and remote services for your products or solutions wherever needed.

01 Service inquiry

End customer contacts System Integrator (SI) for on-site services
SI contacts Bosch and requests on-site services

02 Service clarification

Bosch contacts the SI for service order clarification, e.g., problem description, appointment, access details, scope of work.
SI clarifies details with the end customer.

03 Service order

The end customer orders BOOST on-site or remote service at a SI.
SI with a Bosch account orders the service at Bosch. SI without a Bosch account orders the service at a Bosch product Distributor (DI).

04 Service execution