Bosch Software Assurance
Keeping your security system in good shape
GO and PRO
Bosch Software Assurance is available in two options:
Bosch Software Assurance GO
Basic software maintenance and support service .
Automatically included for all software products, without additional costs .
Bosch Software Assurance PRO
Premium software maintenance and support service.
Can be ordered additionally for all Bosch software products and provides further services.
How can I be covered by the Bosch Software Assurance PRO?
To benefit from the Bosch Software Assurance PRO, you need to order a Software Maintenance Agreement (SMA).
- To place the order, please contact your local Bosch dealer
- You can buy the SMA for a new or existing system, it is valid for one year, but can be extended to up to five years by increasing the quantity of the SMA items
- The annual fee of the SMA is 12% of the license fee of the system
| Assurance GO | Assurance PRO | |
|---|---|---|
|
Access to the Knowledge Base
|
Assurance GO
✓
|
Assurance PRO
✓
|
|
Access to the Security and Safety Academy
|
Assurance GO
✓
|
Assurance PRO
✓
|
|
Bosch Security Advisories (PSIRT)
|
Assurance GO
✓
|
Assurance PRO
✓
|
|
Device compatibility
|
Assurance GO
Cameras released within two years after the release of your BVMS version*
|
Assurance PRO
Compatibility with all new Bosch cameras
|
|
Training required (web based training for DIVAR units)
|
Assurance GO
✓
|
Assurance PRO
✓
|
|
Technical support services during system commissioning (only within 90 days from initial activation):
• via phone • via email • remote support |
Assurance GO
✓ ✓ ✓ |
Assurance PRO
✓ ✓ ✓ |
|
Technical support services (after system commissioning):
• via phone • via email • remote support |
Assurance GO
- - - |
Assurance PRO
✓ ✓ ✓ |
|
Requesting patches and hotfixes
|
Assurance GO
-
|
Assurance PRO
✓
|
|
Software upgrade to the latest release
(including all new functionalities) |
Assurance GO
-
|
Assurance PRO
✓
|
|
Data Security improvements with next software releases
|
Assurance GO
-
|
Assurance PRO
✓
|
* More information can be found in the Knowledge Base
