Manage, organize, and monitor video systems across sites from anywhere in the world with Remote System Management

Unplanned or unscheduled downtime at a facility due to a system failure or outdated software is costly and inefficient, not to mention frustrating. Remote System Management from Bosch provides a secure, transparent, sustainable, and cost-effective solution allowing remote video system maintenance across multiple locations.

Making operations sustainable and worry-free

Our cloud-based approach ensures that all our solutions maximize convenience and minimize costly on-site visits, effectively reducing travel and CO₂ emissions. With Remote System Management in place as part of a service plan from a system integrator, integrators have a comprehensive view of a customer’s video system. From anywhere in the world, users can organize and monitor the status of their video system around the clock across multiple sites and receive notifications when issues arise. Knowing when to be onsite and which part to replace reduces time, expense, and travel. Identifying security vulnerabilities enables integrators to take the proper steps toward mitigating risk, such as installing firmware updates or dispatching a BVMS software patch to the system from the Bosch Remote Portal. Taking proactive measures helps ensure that video systems are up-to-date and secure.

Maintaining control of video systems

With many devices distributed across multiple, dispersed sites, keeping track of them and ensuring they’re healthy can be challenging and costly. In addition to keeping track of devices, Remote System Management automates health monitoring and updates across maintenance tasks, helping businesses save time and money.

Connect. Establish a Remote Portal connection once from the DIVAR IP System Manager 2.0 or above. The DIVAR IP acts as the gateway for the video system, including cameras, and manages all information.
Monitor. Monitor your system remotely around the clock and receive notifications when an issue arises.
Maintain. Maintain, manage, and perform updates from anywhere.

Features

Remote System Management is available as a purchasable license for DIVAR IP units.

Inventory management

Inventory management ensures transparency and acts like a dashboard, giving you a complete overview of the installed DIVAR IP devices, connected cameras, and details such as models, MAC addresses, platforms, and firmware versions. The system automatically generates status reports each time a device is updated. Users can also create and export inventory reports to a .CSV file.

Health monitoring

Make informed decisions about the health of a video system with detailed insights and alerts. Health monitoring provides details of camera recording states and DIVAR IP hardware, such as temperature, fan status, and power supply. The service will send an alert via email to inform you when anything urgent occurs to avoid any potential issues.

Update management

With automatic updates you never have to track and deploy updates manually. You can roll out software and firmware updates across multiple sites with just a few clicks. Rest assured that all your devices will always receive the latest security enhancements.

Highlights

Office building, a common application of the DIVAR IP all-in-one portfolio

30-day FREE trial

Remote System Management is available as a purchasable license for DIVAR IP units. Once a DIVAR IP unit connects to the Remote Portal, a complementary 30-day trial is available to test the complete Remote System Management services. After the trial period, a license must be purchased.

Secure by design

All Bosch cameras and DIVAR IP all-in-one units securely connect to the cloud, ensuring peace of mind. System integrators offer value to their customers by working remotely to perform service when they can’t meet face to face. Maximizing time and effort is important, so accessing customer devices from anywhere brings many benefits, including keeping people safe while minimizing contact, increasing efficiency, reducing costs, and ensuring the highest security using strong encryption and certificates on the device and in the cloud.

Privacy by design

Video data is separate from maintenance data on the protocol level. The system integrator has 24/7 access to maintain the video system but cannot view video footage or recordings because there is no access to video footage ensuring data privacy.

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Industry examples

Maximize system uptime

Data centers, financial institutions, and retail chains often have many locations and distribution centers worldwide. They must maintain a complete overview of their video systems while keeping data private. Remote System Management ensures maximum uptime for facilities across global sites with health monitoring and maintenance and ensures data security and privacy.

Ensure peace of mind

Every business, big or small, has unique security needs. However, one requirement remains the same - protecting people, assets, and property. Remote System Management enables a way to monitor and manage your customer’s installed devices via Remote Portal and provide ongoing support, repairs, and maintenance so they don’t have to worry.