Trouble Shooting
Technical experts around the world & Expert service wherever needed
BOOST support
Our qualified technical support services for Bosch hardware and software products are based on a three tier model. You can always get in touch with our multi-language support team via a web contact form, email, and phone. Our well-trained support team provides you all answers to product-related questions as well as guidance to find the best solution for your individual needs.
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BOOST knowledge
We share our extensive self-service library with you 24/7. This allows you to access all desired product information, whether on a beginner or expert level free of charge. Our stock of knowledge covers a variety of products, design guidelines, and problem solutions. This will often help you to find the answer to your questions quicker.
Is the product not functioning as designed?
You have installed or are installing a Bosch Building Technologies product and it is not functioning as designed based on the technical specifications? Please contact Bosch After Sales technical support and make sure that you are prepared to address initial diagnostic questions listed below. Based on this guideline we can ensure you a proper and efficient handling of your reported problem. Not being able to supply below information could lead to a delay in finding the solution for you. Keep the serial numbers available in case a RMA is necessary.
▶What is not functioning?
▶ What product seems to be affected?
▶ What are the symptoms of the product not functioning and how do they manifest? Provide snapshots if necessary.
▶ Did the product work before or is it a new installation?
▶ In what type of application is the product being used?
▶ What is the serial number of the affected product? (in case of storage equipment or follow-up via RMA).
▶How many Bosch devices/items are you using?
▶How are the products connected?
▶ Device type numbers and Firmware version incl. Build?
▶ What versions of Bosch Software are you using?
▶ What protocols are used (Bosch, ONVIF, Pelco, etc)?
▶ Which 3rd party hardware/software including FW/SW versions are you using?
▶ What operating system including service pack version, language and adjusted time zone is used?
▶ What type of network setup is used? Please supply network diagram/topology (Layer 1)
▶ What type of switch and/or router types are used?
▶ Is the system running in a Domain network?
▶ What is the desired functionality of the system?
▶ Where was product purchased from?
▶ Have you attended product training? If yes provide details.